R E F U N D & S H I P P I N G P O L I C I E S
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Custom orders cannot be returned.
Customer is responsible for return shipping costs.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, less shipping, and a credit will automatically be applied to your credit card or original method of payment, within a two business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at and send your item to: 152 Bellevue Ave Newport Rhode Island United States 02840.
Our products are shipped within 4-7 Business Days using the following carriers: USPS, FedEx, UPS . All orders are shipped with tracking and insurance. To return your product, you should mail your product to:152 Bellevue Ave, Newport Rhode Island United States 02840. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For all wedding bouquets please allow 2 - 3 months for processing as everything is handmade or call us at 508.493.0245 for a rush order.